What satisfaction programs must a Basecamp Fitness franchisee participate in?

According to Basecamp Fitness's 2025 Franchise Disclosure Document, franchisees must participate in consumer sales and satisfaction programs or surveys that Basecamp Fitness requires. These programs include loyalty programs, rewards programs, and member challenges. Franchisees are also required to participate in reciprocity, which involves providing reciprocal access to members of other Basecamp Fitness studios.

Basecamp Fitness retains the right to add, modify, or delete any services or products that franchisees must offer or sell at their studios, and to change and modify their standards as they see fit. Franchisees must sell or offer for sale only those services and products approved by Basecamp Fitness and which meet their standards and specifications. They must also offer the membership types that Basecamp Fitness designates and may not create their own membership types or retail products for sale or distribution without prior approval.

Franchisees are not allowed to create their own programs, incentives, or promotions without explicit consent from Basecamp Fitness. All memberships and products must comply with Basecamp Fitness's pricing guidelines, as allowed by applicable law. This ensures consistency across all Basecamp Fitness locations and maintains brand standards.

These requirements ensure that all Basecamp Fitness locations maintain a consistent brand experience and adhere to the company's standards for service and product offerings. Franchisees should be prepared to implement any changes or new programs mandated by Basecamp Fitness to remain compliant with the franchise agreement.