Can ProVision remotely upgrade the Proprietary Software used by Basecamp Fitness franchisees?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
- *b.
Software Installation and Support.* ProVision agrees to install the Basecamp Fitnessapproved proprietary studio management software (the "Proprietary Software") on Customer's Equipment (defined in Section 3.d.), or assist Customer in its access to the Proprietary Software in the event the Proprietary Software is web-based and, through it or its designees, to provide remote support of the Proprietary Software ("Proprietary Installation and Support Services" or "Proprietary I&S Services").
The Proprietary I&S Services may include the periodic upgrading of the Proprietary Software with newer versions or releases.
All installation, assistance and support for the Proprietary Software is provided remotely.
Upgrades, updates or other changes to the Proprietary Software may be made remotely and at such times as ProVision deems necessary or appropriate, in its sole discretion, with or without notice.
Upon availability of a new release or version of the Proprietary Software, ProVision may cease supporting prior versions or releases upon not less than thirty (30) days prior written notice.
Any new or additional Equipment necessitated by a software upgrade will be the responsibility of Customer.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 51–55)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, ProVision can remotely upgrade the Proprietary Software used by franchisees. ProVision agrees to install Basecamp Fitness-approved proprietary studio management software and provide remote support. This support includes periodic upgrades of the Proprietary Software with newer versions or releases.
The FDD states that upgrades, updates, or other changes to the Proprietary Software may be made remotely at times ProVision deems necessary or appropriate, with or without notice. ProVision may also cease supporting prior versions or releases of the Proprietary Software, but must provide not less than thirty (30) days prior written notice before doing so.
It is important to note that any new or additional equipment necessitated by a software upgrade will be the responsibility of the Basecamp Fitness franchisee. Therefore, franchisees should budget for potential equipment costs associated with software upgrades. Franchisees should also be aware that ProVision has the sole discretion to determine when upgrades are necessary, which could impact their operations and budget.