What is the Proprietary Software that ProVision installs or assists Basecamp Fitness franchisees in accessing?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
- *b.
Software Installation and Support.* ProVision agrees to install the Basecamp Fitnessapproved proprietary studio management software (the "Proprietary Software") on Customer's Equipment (defined in Section 3.d.), or assist Customer in its access to the Proprietary Software in the event the Proprietary Software is web-based and, through it or its designees, to provide remote support of the Proprietary Software ("Proprietary Installation and Support Services" or "Proprietary I&S Services").
The Proprietary I&S Services may include the periodic upgrading of the Proprietary Software with newer versions or releases.
All installation, assistance and support for the Proprietary Software is provided remotely.
Upgrades, updates or other changes to the Proprietary Software may be made remotely and at such times as ProVision deems necessary or appropriate, in its sole discretion, with or without notice.
Upon availability of a new release or version of the Proprietary Software, ProVision may cease supporting prior versions or releases upon not less than thirty (30) days prior written notice.
Any new or additional Equipment necessitated by a software upgrade will be the responsibility of Customer.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 51–55)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, ProVision installs or assists franchisees in accessing the Basecamp Fitness-approved proprietary studio management software. This software is referred to as the "Proprietary Software". ProVision either installs this software on the franchisee's equipment or assists the franchisee in accessing it if it is web-based.
ProVision also provides remote support for the Proprietary Software, termed "Proprietary Installation and Support Services". These services may include periodic upgrades to newer versions or releases of the software. All installation, assistance, and support are provided remotely, and ProVision can make upgrades, updates, or other changes to the software as it deems necessary, with or without notice.
If a new version of the Proprietary Software becomes available, ProVision may discontinue support for older versions after providing at least 30 days' written notice. The franchisee is responsible for any new or additional equipment required due to a software upgrade. It is important for prospective franchisees to understand that the continued availability of the Proprietary Software is not guaranteed, and Basecamp Fitness will not be liable if the software license is terminated.