How is the Proprietary Software installed and supported for Basecamp Fitness franchisees?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
- *b.
Software Installation and Support.* ProVision agrees to install the Basecamp Fitnessapproved proprietary studio management software (the "Proprietary Software") on Customer's Equipment (defined in Section 3.d.), or assist Customer in its access to the Proprietary Software in the event the Proprietary Software is web-based and, through it or its designees, to provide remote support of the Proprietary Software ("Proprietary Installation and Support Services" or "Proprietary I&S Services").
The Proprietary I&S Services may include the periodic upgrading of the Proprietary Software with newer versions or releases.
All installation, assistance and support for the Proprietary Software is provided remotely.
Upgrades, updates or other changes to the Proprietary Software may be made remotely and at such times as ProVision deems necessary or appropriate, in its sole discretion, with or without notice.
Upon availability of a new release or version of the Proprietary Software, ProVision may cease supporting prior versions or releases upon not less than thirty (30) days prior written notice.
Any new or additional Equipment necessitated by a software upgrade will be the responsibility of Customer.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 51–55)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, ProVision installs the Basecamp Fitness-approved proprietary studio management software, referred to as the "Proprietary Software," on the franchisee's equipment. Alternatively, if the software is web-based, ProVision will assist the franchisee in accessing it. ProVision or its designees also provide remote support for the Proprietary Software, which is termed "Proprietary Installation and Support Services" or "Proprietary I&S Services."
The Proprietary I&S Services may include periodic upgrades of the Proprietary Software with newer versions or releases. All installation, assistance, and support for the Proprietary Software are provided remotely. Upgrades, updates, or other changes to the Proprietary Software may be made remotely at ProVision's discretion, with or without notice.
ProVision may cease supporting prior versions or releases of the Proprietary Software upon giving not less than thirty days prior written notice when a new release or version becomes available. The franchisee is responsible for any new or additional equipment required due to a software upgrade. Franchisees should budget for potential equipment upgrades and be prepared for remote software updates that may occur with or without notice.