If a payment from a Basecamp Fitness client is unable to be drafted, what is Healthy Contributions obligated to do?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
, the Client may either alter its method of payment (if the payment method is not mandated by the Program Provider) or withdraw from the relevant Program, as provided for in these Terms and Conditions. Client acknowledges and agrees that under some Fitness Incentive Programs HC may receive compensation from a Program Provider (as solely determined by HC and the Program Provider) for providing its services as a payment processor and administrator for a Fitness Incentive Program and that the compensation is fully earned by HC and that Client has no claim to any part of HC's compensation. HC will post on its website each m
Source: Item 23 — RECEIPTS (FDD pages 62–248)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, Healthy Contributions (HC) serves as the payment processor for Fitness Incentive Programs. If a client's payment cannot be drafted, HC will notify the client and offer an alternative payment method.
If the client fails to make the payment within 10 days of being notified, HC may impose a late fee of $29.00. Additionally, HC reserves the right to suspend all services to the client until full payment is received.
This policy is important for prospective Basecamp Fitness franchisees to understand, as it outlines the procedures and potential consequences related to client payment issues. Franchisees should be prepared to manage client communication and potential service disruptions due to payment problems. It is also important to note that HC will not be liable to the client or any third party for such suspension of services.