What happens if I require additional operations or member/customer experience training beyond what Basecamp Fitness initially provides?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
your Basecamp Studio, we will make available to you from time to time all changes, improvements and additions to the System and all supplements and modifications to the Manual, and will make a representative available to speak with you on the telephone, or at our option, on our intra-net, during our regular business hours, to discuss your operational issues and support needs. If you require additional operations or member/customer experience training beyond what we provide, you can request that we send a representative to provide further assistance to you. If we agree to provide this additional assistance, we must agree in advance to the charges you will pay and the length of the visit. We may also require you to receive additional assistance if you are not meeting our requirements, if we determine, in our sole discretion, additional pre-opening or postopening assistance is required, or if we determine that it is necessary for us to provide addi
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, if a franchisee requires additional operations or member/customer experience training beyond what is initially provided, they can request that Basecamp Fitness send a representative to provide further assistance. However, Basecamp Fitness must agree in advance to the charges the franchisee will pay and the length of the visit.
Basecamp Fitness may also require a franchisee to receive additional assistance if the franchisee is not meeting their requirements, if Basecamp Fitness determines, in its sole discretion, additional pre-opening or post-opening assistance is required, or if they determine that it is necessary for them to provide additional assistance to keep the Basecamp Fitness System competitive or correct any deficiencies in the franchisee's Basecamp Studio.
The current rate for this additional assistance is $500 to $1,000 per day, per representative, plus the cost of travel, lodging, and meals. Basecamp Fitness reserves the right to adjust this rate periodically, as described in the Manual. Franchisees should be aware that these costs can accumulate quickly, especially if travel and lodging are involved. It is important to factor in the potential need for, and cost of, additional training when assessing the overall financial viability of the franchise.