What should a Basecamp Fitness customer do if their password is lost, stolen, or compromised?

According to Basecamp Fitness's 2025 Franchise Disclosure Document, if a customer's password is lost, stolen, or otherwise compromised, the customer must promptly notify ProVision. Upon notification, ProVision will suspend access to the services using the compromised password and issue a replacement password to the customer's authorized representative.

This procedure ensures that unauthorized individuals cannot access a customer's account and misuse their information or the services provided by Basecamp Fitness. By promptly reporting the compromised password, the customer can mitigate potential risks and prevent any unauthorized activity. ProVision's responsibility to suspend access and issue a new password adds an extra layer of security, protecting both the customer and Basecamp Fitness from potential liabilities.

It is important for prospective Basecamp Fitness franchisees to understand the roles and responsibilities of third-party service providers like ProVision, as they directly impact the customer experience and security. Franchisees should ensure that customers are aware of this password recovery protocol and the importance of promptly reporting any security breaches to maintain the integrity of the Basecamp Fitness system.