What is the current rate for additional assistance from Basecamp Fitness representatives, not including travel, lodging, and meals?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
of your Basecamp Studio.
- N. Mystery Shopping. We will arrange a mystery shopping service to periodically assess your Basecamp Studio member/customer experience during the term of this Agreement. We will provide those results to you so that you can make any changes necessary to improve the service experience for your members and other customers.
- O. Other Ongoing Assistance. During the operation of your Basecamp Studio, we will make available to you from time to time all changes, improvements and additions to the System and all supplements and modifications to the Manual, and will make a representative available to speak with you on the telephone, or at our option, on our intra-net, during our regular business hours, to discuss your operational issues and support needs. If you require additional operations or member/customer experience training beyond what we provide, you can request that we send a representative to provide further assistance to you. If we agree to provide this additional assistance, we must agree in advance to the charges you will pay and the length of the visit. We may also require you to receive additional assistance if you are not meeting our requirements, if we determine, in our sole discretion, additional pre-opening or postopening assistance is required, or if we determine that it is necessary for us to provide addi
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, if a franchisee requires additional operational or customer experience training beyond what is initially provided, they can request a Basecamp Fitness representative for further assistance. If Basecamp Fitness agrees to provide this additional support, the charges and visit length must be agreed upon in advance. Basecamp Fitness may also require a franchisee to receive additional assistance if they are not meeting the company's requirements, if additional support is deemed necessary, or to keep the System competitive or correct deficiencies.
The current rate for this additional assistance is between $500 and $1,000 per day, per representative. This fee does not include the cost of travel, lodging, and meals, which would be additional expenses for the franchisee. Basecamp Fitness retains the right to adjust this rate periodically, with changes described in the Manual.
This policy is fairly standard in the franchise industry, where franchisors often provide ongoing support but may charge additional fees for extensive or specialized assistance. Franchisees should factor in the potential cost of this additional support when budgeting and consider it as a possible expense, especially if they anticipate needing extra help or if their studio struggles to meet Basecamp Fitness's operational standards.