Can Basecamp Fitness adjust the rate for additional assistance?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
of your Basecamp Studio.
- N. Mystery Shopping. We will arrange a mystery shopping service to periodically assess your Basecamp Studio member/customer experience during the term of this Agreement. We will provide those results to you so that you can make any changes necessary to improve the service experience for your members and other customers.
- O. Other Ongoing Assistance. During the operation of your Basecamp Studio, we will make available to you from time to time all changes, improvements and additions to the System and all supplements and modifications to the Manual, and will make a representative available to speak with you on the telephone, or at our option, on our intra-net, during our regular business hours, to discuss your operational issues and support needs. If you require additional operations or member/customer experience training beyond what we provide, you can request that we send a representative to provide further assistance to you. If we agree to provide this additional assistance, we must agree in advance to the charges you will pay and the length of the visit. We may also require you to receive additional assistance if you are not meeting our requirements, if we determine, in our sole discretion, additional pre-opening or postopening assistance is required, or if we determine that it is necessary for us to provide addi
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, Basecamp Fitness reserves the right to adjust the rate for additional assistance periodically. Currently, the rate for additional assistance is between $500 and $1,000 per day, per representative, in addition to covering the costs for travel, lodging, and meals.
This means that if a franchisee requires extra operational or customer experience training beyond what is initially provided, Basecamp Fitness may send a representative to offer further support. However, the franchisee and Basecamp Fitness must agree on the charges and the duration of the visit in advance.
Basecamp Fitness may also require a franchisee to receive additional assistance if they are not meeting the franchisor's standards, if the franchisor determines that additional support is needed either before or after the studio opens, or if the franchisor deems it necessary to provide extra assistance to maintain the System's competitiveness or to address any shortcomings in the franchisee's Basecamp Studio. The franchisee should be aware that these rates are subject to change as outlined in the Manual.