Who is responsible for the ongoing training of employees after the initial Bang Cookies training program?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
Following completion of the Training Program, Franchisee shall be responsible for the ongoing training of Franchisee's employees, staff and all other employees of the Franchised Business. Said on-going training must conform to Franchisor's standards and specifications. The Training Program shall be structured, configured and established by Franchisor from time to time. The Training Program may be structured so that it is offered and completed by Franchisee in various phases.
Source: Item 23 — RECEIPTS (FDD pages 56–245)
What This Means (2024 FDD)
According to Bang Cookies' 2024 Franchise Disclosure Document, after the initial training program, the franchisee is responsible for the ongoing training of their employees. This ongoing training must adhere to Bang Cookies' standards and specifications. The structure and configuration of the training program will be established by Bang Cookies and may be offered and completed in phases.
This means that while Bang Cookies provides the initial training to get the franchisee and their manager started, the responsibility for ensuring all employees are properly trained falls on the franchisee. This includes not only the initial onboarding of new hires but also continuous training to keep employees up-to-date with Bang Cookies' standards and any new procedures or products.
For a prospective Bang Cookies franchisee, this highlights the importance of budgeting time and resources for employee training. It also means understanding and implementing Bang Cookies' training standards effectively. Failure to adequately train employees could lead to operational inefficiencies or failure to meet brand standards, potentially impacting the success of the franchise.