Can Bang Cookies reject a franchisee's request for supplemental training?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
rograms and seminars, including, without limitation, the cost of transportation, lodging, meals and any salaries and other wages.
- (3) Franchisee shall pay all costs and expenses incurred by Franchisee, and those attending training on behalf of Franchisee, in connection with Franchisee's participation in all Training Programs and satisfaction of Franchisee's Training Program obligations as designated by Franchisor.
- (4) Subject to Franchisor's approval and agreement, Franchisor may offer supplemental training to Franchisee at Franchisee's Shop Location or, as elected by Franchisor, remotely through online web based conferencing (hereinafter referred to as "Supplemental Training"). Franchisor, in Franchisors Reasonable Business Judgment, reserves the right to reject or approve of any request by Franchisee for Supplemental Training. If Franchisor does agree to offer and provide Supplemental Training, Franchisee shall pay to Franchisor a supplemental training fee at the rate of $300 per trainer per day plus, if applicable, reimbursement of travel and hotel accommodation expenses incurred by Franchisor (the "Supplemental Training Fee"). Franchisee agrees that in each instance where Franchisee hires a new Operating Manager, and/or Franchisor, in Franchisor's Reasonable Business Judgment, determines that Franchisee is not satisfying and/or meeting Franchisor's operational standards, then, Franchisor may require that Franchisee, and/or, as applicable, Franchisee's Operating Manager participate in and, successfully complete, Supplemental Training pay the Supplemental Training Fees designated by Franchisor. Supplemental Training Fees shall be pre-paid in advance of training and upon submission of invoice by Franchisor to Franchisee.
- (5) Franchisor, in Fran
Source: Item 23 — RECEIPTS (FDD pages 56–245)
What This Means (2024 FDD)
According to Bang Cookies' 2024 Franchise Disclosure Document, Bang Cookies does reserve the right to reject a franchisee's request for supplemental training. Bang Cookies, in its Reasonable Business Judgment, can either reject or approve any request from a franchisee for supplemental training.
If Bang Cookies does agree to offer supplemental training, the franchisee is responsible for paying a supplemental training fee. This fee is $300 per trainer per day, and if applicable, the franchisee must also reimburse Bang Cookies for travel and hotel accommodation expenses incurred. These supplemental training fees must be pre-paid in advance of the training, upon submission of an invoice by Bang Cookies to the franchisee.
Bang Cookies may also require a franchisee or their operating manager to participate in and successfully complete supplemental training if Bang Cookies determines that the franchisee is not meeting their operational standards or when a new operating manager is hired. Bang Cookies also maintains the right to approve all individuals attending and participating in any training programs. All participants must qualify as either an Owner or Operating Manager and must have executed the Franchise Owner and Spouse Agreement and Guaranty or the Confidentiality Agreement, respectively.