What are the procedures for handling refund requests at a Bang Cookies franchise?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
Refund and cancellation provisions will be inapplicable to franchises operating under North Dakota Law, North Dakota Century Code Annotated Chapter 51-19, Sections 51-19-01 through 51-19-17. If franchisor elects to cancel this Franchise Agreement, franchisor will be entitled to a reasonable fee for its evaluation of you and related preparatory work performed and expenses actually incurred.
Source: Item 23 — RECEIPTS (FDD pages 56–245)
What This Means (2024 FDD)
According to the 2024 Bang Cookies Franchise Disclosure Document, specific refund procedures are not detailed, but there is an exception for franchises operating under North Dakota law.
For North Dakota franchisees, the standard refund and cancellation provisions do not apply, as per North Dakota Century Code Annotated Chapter 51-19, Sections 51-19-01 through 51-19-17. In the event that Bang Cookies elects to cancel the Franchise Agreement with a North Dakota franchisee, Bang Cookies is entitled to a reasonable fee to cover the costs of evaluating the franchisee and any preparatory work and expenses actually incurred.
For prospective franchisees outside of North Dakota, it is important to note that the FDD does not provide specific details on refund procedures. Therefore, it is advisable that potential franchisees seek clarification from Bang Cookies regarding the circumstances under which refunds may be granted, the process for requesting a refund, and any associated policies or limitations.