According to Bang Cookies's 2024 Franchise Disclosure Document, Item 9 outlines the principal obligations for franchisees under the Franchise Agreement (FA) and the Multi-Unit Development Agreement (DA). These obligations span various aspects of the business, from initial setup to ongoing operations and eventual termination or transfer.

The obligations include site selection and acquisition/lease, pre-opening purchases and leases, site development and meeting pre-opening requirements. Franchisees must also complete initial and ongoing training, and fulfill requirements related to the store opening. Compliance with Bang Cookies' standards, policies, and manuals is mandatory, as is protecting trademarks and proprietary information.

Further obligations involve restrictions on products and services offered, warranty and customer service, territorial development and sales quotas, and ongoing product and service purchases. Franchisees are also responsible for maintenance, appearance, remodeling, insurance, advertising, and indemnification. They must also adhere to requirements for owner’s participation, management, and staffing, maintain records and reports, and allow inspections and audits.

Finally, franchisees have obligations related to transfer, renewal, post-termination activities, non-competition covenants, dispute resolution, and individual guarantees of franchisee obligations. These obligations are further detailed in the specified articles of the Franchise Agreement and Multi-Unit Development Agreement, as well as in other items within the Disclosure Document.