What minimum standards and criteria must an Operating Manager meet for a Bang Cookies franchise?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
, the Managing Owner shall be the Owner responsible for the day-to-day oversight, management and operation of the Franchised Business. The Managing Owner must possess, maintain and own not less than 25% of the equity and ownership interests in Franchisee. At all times, the Managing Owner must manage the operations of the Franchised Business.
"Operating Manager" refers to and means the Manager designated by Franchisee or Franchisee's Managing Owner, that is charged with the obligation and responsibility to supervise and manage (onsite at Franchisee's Shop Facility) the day-to-day operations of the Franchised Business. At all times, the Operating Manager must: (a) meet all of Franchisor's minimum training and brand quality control standards and criteria for managers as may be set forth in the operations manual; (b) successfully complete Franchisor's initial training program; (c) sign the Confidentiality Agreement;
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 40)
What This Means (2024 FDD)
According to Bang Cookies's 2024 Franchise Disclosure Document, if a franchisee chooses to hire an operating manager, that manager must meet specific criteria. The Operating Manager is responsible for supervising and managing the day-to-day operations of the Bang Cookies shop on-site.
The requirements for an Operating Manager include meeting all of Bang Cookies's minimum training and brand quality control standards and criteria for managers, as detailed in the operations manual. They must also successfully complete Bang Cookies's initial training program. Additionally, the Operating Manager is required to sign a confidentiality agreement, ensuring the protection of sensitive business information.
Furthermore, the Operating Manager must agree in writing to assume responsibility for the on-site management and supervision of the franchised business. These stipulations ensure that regardless of whether the franchisee or a designated manager is running the location, Bang Cookies's standards for quality and confidentiality are upheld. If the Operating Manager is a family member of the franchisee or an owner, they must also sign and agree to be bound by the terms of the Franchise Owner and Spouse Agreement and Guaranty.