What form do the Bang Cookies Manuals take?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
"Operations Manual" refers to and means, individually and collectively, the manual(s) designated by Franchisor and relating to the development and/or operations of Bang Cookies Shops including, but not limited to, the policies, procedures and requirements for the development and operation of Bang Cookies Shops. The operations manual may consist of one or more volumes, handbooks, manuals, written materials, videos, electronic media files, cloud/internet based list-service, intranet, internet based and accessed databases, computer media, email, webinars and other materials as may be modified, added to, replaced or supplemented by Franchisor from time to time in Franchisor's Reasonable Business Judgment, whether by way of supplements, replacement pages, franchise bulletins, or other official pronouncements or means. Subject to Franchisor's modification from time to time and based on Franchisor's Reasonable Business Judgment, the operations manual shall, among other things, designate the Approved Services and Products that must be offered and provided by the Franchised Business.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 39–40)
What This Means (2024 FDD)
According to Bang Cookies' 2024 Franchise Disclosure Document, the operations manual can be delivered in various formats. These include one or more volumes, handbooks, written materials, videos, electronic media files, cloud/internet-based list services, intranet, internet-based and accessed databases, computer media, email, and webinars. The manual can be modified, added to, replaced, or supplemented by Bang Cookies from time to time. These changes can be communicated through supplements, replacement pages, franchise bulletins, or other official announcements.
Bang Cookies designates the operations manual to include the policies, procedures, and requirements for developing and operating Bang Cookies Shops. It also specifies the Approved Services and Products that the franchised business must offer and provide. Franchisees are required to strictly adhere to the standards, specifications, and operating procedures outlined in the operations manual.
The operations manual is confidential, and franchisees must maintain its confidentiality, keeping all files, data, and information in a secure location or protected state. Bang Cookies will provide franchisees with reasonable notice of any modifications or changes to the operations manual, which may be communicated electronically, including via email or notifications within an online platform where the manual is maintained. Franchisees are given a reasonable period to implement these changes, as determined by Bang Cookies.