How does Bang Cookies evaluate the operational standards of a franchised business?
Bang_Cookies Franchise · 2024 FDDAnswer from 2024 FDD Document
and brand standards related to the promotion of the Franchised Business;
- (6) Approving or disapproving of Franchisee requests related to marketing materials and Digital Media that may be used to market the Franchised Business; and
- (7) Establishing and communicating System standards and requirements in the form of the operations manual and, as Franchisor, in Franchisor's sole discretion.
4.C. OPERATIONS MANUAL
Franchisor shall Franchisee with access to the operations manual. The operations manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for Bang Cookies Shops. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the operations manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the operations manual and, shall keep and maintain all files, data and information contained in the operations manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the operations manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.
Franchisor shall provide Franchisee with reasonable notice of modifications and changes made to the operations manual and, such notice may take form of electronic communications including emails and, if the operations manual is maintained on an online web based platform, notifications within said platform. Franchisor shall provide Franchisee with a reasonable period of time, as determined by Franchisor, in Franchisor's Reasonable Business Judgment, to implement change and modifications to the as set forth in the operations manual. Without limitation to the foregoing, Franchisee may only offer and sell the Approved Services and Products and utilize the System Supplies as designated by Franchisor, in Franchisor's Reasonable Business Judgment, in the operations manual and, in accordance with the terms, specifications and requirements set forth in the operations manual and as Franchisor may supplement and modify the operations manual from time to time or, as Franchisor may otherwise designate in writing.
ARTICLE 5 FEES
**5.A.
Source: Item 23 — RECEIPTS (FDD pages 56–245)
What This Means (2024 FDD)
According to Bang Cookies's 2024 Franchise Disclosure Document, the company uses an operations manual to communicate the standards, specifications, and operating procedures that franchisees must follow. Bang Cookies retains the right to modify the operations manual over time, and franchisees are expected to adhere to these changes.
The operations manual contains mandatory and suggested guidelines for Bang Cookies shops, covering aspects like approved services and products, system supplies, and authorized suppliers. Franchisees must operate their franchised business in strict accordance with these standards, specifications, and requirements. The franchisee is responsible for maintaining the confidentiality and security of the operations manual.
Bang Cookies will provide franchisees with reasonable notice of any changes to the operations manual, potentially through electronic communications or online platform notifications. Franchisees will be given a reasonable period to implement these changes. Franchisees are only allowed to offer and sell approved services and products and use system supplies as designated by Bang Cookies in the operations manual or in writing. Adherence to the operations manual and the Bang Cookies system standards is essential for the operation of all Bang Cookies shops and the system as a whole.