Who determines which personnel must attend and successfully complete the Bang Cookies Training Program?

According to Bang Cookies' 2024 Franchise Disclosure Document, the franchisor determines which personnel involved in a transfer must complete the training program. Specifically, in the event of a franchise transfer, the transferee, the transferee's Managing Owner, Managers, and any other applicable employees of the transferee's Bang Cookies Shop must complete any training programs then in effect for franchisees. These training programs must be completed upon the terms and conditions set forth in the Franchise Agreement or as Bang Cookies otherwise reasonably requires.

This requirement ensures that the new management and staff are adequately trained in the Bang Cookies system. It helps maintain the brand's standards and operational consistency across all franchise locations. The transferee bears the expense of this training, which is a standard practice in franchising to ensure the new owner is fully prepared to operate the business according to the franchisor's established methods.

Furthermore, the FDD states that a franchisee may face consequences for failing to complete the Training Program or supplemental training programs designated by Bang Cookies to the franchisor's reasonable satisfaction. This underscores the importance Bang Cookies places on proper training and adherence to its standards. The franchisor's discretion in determining the content and requirements of these training programs allows them to adapt to changing business needs and maintain quality control within the Bang Cookies system.