What technology does Bambu require franchisees to use for compliance?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
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- 10.3 Credit Card Services. Franchisee must accept credit and debit cards from customers of its Bambū shoppe for all transactions in any amount. Franchisee shall use Bambu's designated POS System and credit card merchant service provider. The Payment Card Industry ("PCI") requires all companies that process, store, or transmit credit or debit card information to protect the cardholders' information by complying with the PCI Data Security Standard ("PCI DSS"). Therefore, Franchisee shall be PCI compliant by following and adhering to then-current PCI DSS, currently found at www.pcisecuritystandards.org, or any similar or subsequent standard for the protection of cardholder data throughout the term of this Agreement. Franchisee's Bambū shoppe shall be in compliance with PCI DSS at all times.
- 10.4 Electronic Funds Transfer. Franchisee authorizes Bambu and its affiliates to initiate debit entries and credit entries to Franchisee's checking, savings or other account for the payment of the Royalty Fee (defined in Section 12.1), payment of the Marketing and Technology Fee (defined in Section 12.2), the purchase of equipment and inventory, and any other amounts due from Franchisee under this Agreement or otherwise. Contemporaneously with the execution of this Agreement and thereafter within five days of
receipt of any written request from Bambu, Franchisee shall execute and return to Bambu an additional authorization agreement for prearranged payments with account and other information to ensure the authorization agreement is current and valid. Bambu may require Franchisee to pay amounts due under this Agreement or otherwise by means in addition to or other than electronic funds transfer and Franchisee agrees to comply with Bambu's payment instructions.
11. RELOCATION
Franchisee may not relocate the Franchised Location without Bambu's prior written consent. Any approved new locations shall not be within any other Bambū shoppe's protected area, however. If Bambu consents to the relocation, Franchisee must pay a relocation fee in the amount set forth in Attachment I upon approval of the new Franchised Location, which will include similar new Bambū shoppe operations support, including up to two site visits and three days of additional training support as determined by Bambu. All other terms and conditions of this Agreement shall remain in full force and effect.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, franchisees must use specific technologies to ensure compliance with the brand's standards and legal requirements. Bambu mandates the use of a designated Point of Sale (POS) system and credit card merchant service provider for all transactions. This is to ensure that all credit and debit card transactions are processed securely and efficiently.
To comply with Payment Card Industry (PCI) Data Security Standards (DSS), Bambu franchisees must adhere to the then-current PCI DSS, as found on the PCI Security Standards Council website. This involves protecting cardholder data by following the standards throughout the term of the Franchise Agreement. Franchisees are also required to own and use a mobile smart phone or other device agreed to in writing by Bambu that meets Bambu's standards and specifications, with a minimum of 1 GB of combined data plan, that can and will be kept on and used to receive and send communications via SMS.
Furthermore, Bambu retains the right to access sales and other performance-related information from the Bambū shoppe through the POS system or any other computer or online system of the franchisee, without restriction. Franchisees are responsible for the ongoing costs related to licenses, support, maintenance, and updates for the POS system and any required applications. Additionally, franchisees must acquire high-speed Internet service that meets Bambu's standards to effectively operate the POS system and provide in-shoppe customer internet access. Bambu may also require franchisees to use standardized third-party social media management technology and may provide social media use policies for posting to approved social media sites and applications.
Bambu can, with 90 days' notice, require franchisees to purchase different or additional services, hardware, software, and applications, including a different POS System, that meets Bambu's minimum specifications, and may also require that franchisees pay any related subscription fees. These measures ensure that all Bambu locations maintain consistent standards and comply with evolving technological and security requirements.