What is the 'Shoppe Email Account' for a Bambu franchise?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
ek, holidays and time of year by Bambu, or by Franchisee as set forth in the OOM and with Bambu's prior written consent.
- l. Email Communications. Bambu may provide an email account for Franchisee's Bambū shoppe which will have a link on Bambu's website (the "Shoppe Email Account"). Franchisee shall check the Shoppe Email Account on a daily basis and use the Shoppe Email Account to promptly respond to customer questions and complaints. Additionally, Franchisee shall acknowledge that the Shoppe Email Account is the primary source of communications from Bambu regarding the operation of Franchisee's Bambū shoppe until otherwise notified in writing. Franchisee shall check the Shoppe Email Account on a regular basis using its smartphone and computer for communications from Bambu and customers of the shoppe. Bambu shall have full access to the information communicated to and from and stored on the Shoppe Email Account. Franchisee shall acknowledge and agree that it has no reasonable expectation of privacy in the information and data communicated, stored or received using the Shoppe Email Account and
consents to Bambu's monitoring of the Shoppe Email Account which can include intercepting, copying, printing or reading all email entering, leaving or stored in the Shoppe E-mail Account. Notwithstanding the foregoing, Franchisee's obligation to protect and maintain the confidentiality of Bambu's proprietary information (as described below in Section 21.3) shall not be diminished in any way by this Section 10.1.l.
- m. Product Pricing.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, Bambu may provide an email account for the franchisee's Bambu shop, which will be linked on Bambu's website; this is referred to as the "Shoppe Email Account." The franchisee is required to check this Shoppe Email Account daily and use it to promptly address customer inquiries and complaints.
Furthermore, the Shoppe Email Account serves as the primary communication channel from Bambu regarding the operation of the franchisee's Bambu shop, until the franchisee is otherwise notified in writing. Franchisees must regularly check the Shoppe Email Account using their smartphones and computers for communications from both Bambu and customers.
Bambu retains full access to all information communicated to and from, as well as stored on, the Shoppe Email Account. Franchisees acknowledge that they have no expectation of privacy regarding the data communicated, stored, or received through this account and consent to Bambu's monitoring activities, including intercepting, copying, printing, or reading all emails entering, leaving, or stored in the Shoppe Email Account. This does not diminish the franchisee's obligation to protect the confidentiality of Bambu's proprietary information.