Who is responsible for recruiting, hiring, and supervising employees at a Bambu franchise?

According to Bambu's 2025 Franchise Disclosure Document, the franchisee is exclusively responsible for all aspects of managing their employees. This includes recruiting, appointing, hiring, firing, and supervising employees, independent agents, and Bambū Certified Team Leaders. These individuals are employees or agents of the franchisee, not of Bambu, and Bambu is not considered a joint employer.

The franchisee has sole authority and control over the day-to-day operations of the Bambū shoppe, including its employees and agents. Bambu has no right or obligation to direct the franchisee's employees or agents or to operate the shoppe. The franchisee is responsible for determining employee compensation, terms of employment, safety regulations, work assignments, work schedules, and working conditions. Any information provided by Bambu regarding these issues are considered suggestions, and the franchisee has the discretion to use them or not.

Franchisees must employ at least three Bambū Certified Team Leaders who have completed Bambu's training program and are responsible for supervising and managing the Bambū shoppe. One of these leaders must be available at all times upon demand by Bambu, and at least one cannot engage in other business activities that conflict with their obligations to the Bambū shoppe. Shift Leaders, who may be part-time employees, must be present during all operating hours when a Bambū Certified Team Leader is not present.

This arrangement means the franchisee bears the full responsibility and liability for all employment-related decisions and actions. They must also keep Bambu informed of the names, addresses, and telephone numbers of all employees and agents. Franchisees must also ensure their employees comply with operational standards and may be required to have employees and team leaders attend additional training and certification courses.