Who is responsible for recruiting, hiring, and supervising employees and agents at a Bambu franchise?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall be exclusively responsible for recruiting, appointing, hiring, firing, and supervising its employees, independent agents, and Bambū Certified Team Leaders.
Those employees and agents will be employees or agents of Franchisee.
They are not employees or agents of Bambu and Bambu is not the joint employer of those persons.
Franchisee will have sole authority and control over the day-to-day operations of the Bambū shoppe and its employees and agents.
Bambu will have no right or obligation to direct Franchisee's employees and agents or to operate the Bambū shoppe.
It is Franchisee's responsibility to determine compensation of employees and agents, terms of employment, safety regulations, work assignments, work schedules, and working conditions.
Any information regarding any of those issues provided to Franchisee by Bambu are mere suggestions and Franchisee shall have the sole discretion to utilize such information or not.
Franchisee will keep Bambu informed of the names, addresses and telephone numbers of all employees and agents.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 42–43)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, the franchisee is exclusively responsible for managing their personnel. Specifically, the franchisee is in charge of recruiting, appointing, hiring, firing, and supervising employees, independent agents, and Bambu Certified Team Leaders. These individuals are employees or agents of the franchisee, not of Bambu itself, and Bambu is not considered a joint employer.
The franchisee has sole authority over the day-to-day operations of the Bambu shop and its staff. Bambu has no right or obligation to direct the franchisee's employees or agents or to operate the shop. The franchisee determines employee compensation, terms of employment, safety regulations, work assignments, schedules, and working conditions. Any related information provided by Bambu is considered a suggestion, and the franchisee has the discretion to use it or not.
The franchisee must keep Bambu informed of the names, addresses, and telephone numbers of all employees and agents. Additionally, the franchisee must employ at least three Bambu Certified Team Leaders who have completed Bambu's training program and are responsible for supervising and managing the Bambu shop. One of these leaders must be available at all times upon Bambu's demand and at least one cannot be involved in other conflicting business activities. These leaders also assign qualified employees as Shift Leaders to be present during all operating hours when a Bambu Certified Team Leader is not present.