Who is responsible for the ongoing license, support, maintenance, and updates to facilitate operation of the POS System and any required applications for a Bambu franchise?

According to Bambu's 2025 Franchise Disclosure Document, the franchisee is responsible for the ongoing license, support, maintenance, and updates necessary for the Point of Sale (POS) system and any required applications. This means that after the initial setup of the POS system, the franchisee must handle all costs and responsibilities associated with keeping the system operational and up-to-date.

This responsibility includes ensuring that the POS system has the necessary licenses to operate legally, providing technical support to resolve any issues that may arise, performing regular maintenance to keep the system running smoothly, and installing updates to address bugs or add new features. These updates are crucial for maintaining the efficiency and security of the POS system, as well as ensuring compatibility with any changes to Bambu's overall system.

For a prospective Bambu franchisee, this means budgeting not only for the initial purchase or lease of the POS system but also for the ongoing costs of maintaining and updating it. It is important to understand the specific requirements and costs associated with the POS system, including any potential subscription fees, support contracts, or upgrade expenses. Franchisees should also clarify with Bambu which applications are required and what support is provided by the franchisor versus what the franchisee must source independently. This ensures that the franchisee can adequately plan for and manage these operational costs.