What is the primary source of communication from Bambu regarding the operation of the shoppe?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
OS System or any other computer system of yours without contractual limitation.
We may assign an email account to each shoppe ("shoppe Email Account") that you must use in accordance with the minimum guidelines we establish from time to time. If we provide this capability, a link on our website will allow customers to contact you using the shoppe Email Account. You must review the emails received on the shoppe Email Account on a daily basis and use the shoppe Email Account to promptly respond to customer complaints and questions. Additionally, the shoppe Email Account or other SMS methods are the primary source of communications from us regarding the operation of your Bambū shoppe, unless you are otherwise notified by us in writing. You are required to regularly use a device that accesses the Internet, which may be a smartphone (or other similar device designated by us) with SMS capability which meets our minimum specifications and obtain a data plan with a reputable wireless carrier which allows you to access the shoppe Email Account and communicate by email on an unlimited basis each day with us and customers of your shoppe. The cost of purchasing a smartphone typically ranges from $100 to $1,200 and the cost of a wireless data plan from a major carrier typically ranges from $30 to $60 per month. There are no requirements to update or upgrade the smartphone. You agree that you have no reasonable expectation to privacy in the information and data communicated, stored or received using the shoppe Email Account and that we have the right to receive and review the information communicated to and from and stored on the shoppe Email Account. We have no contractual limitation on our right to receive information through the shoppe Email Account
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, the primary source of communication from Bambu to its franchisees regarding the operation of their shoppes is the shoppe Email Account or other SMS methods, unless otherwise notified in writing. Bambu may assign an email account to each shoppe, which the franchisee must use according to Bambu's guidelines. Franchisees are required to review this email account daily and promptly respond to customer inquiries and complaints.
To facilitate this communication, franchisees must have a device with internet access and SMS capability, such as a smartphone, that meets Bambu's minimum specifications. They also need a data plan from a reputable wireless carrier that allows unlimited daily access to the shoppe Email Account for communication with Bambu and customers. The estimated cost for a smartphone ranges from $100 to $1,200, while a wireless data plan typically costs between $30 and $60 per month.
Bambu retains the right to receive and review all information communicated through the shoppe Email Account, and franchisees have no reasonable expectation of privacy regarding this information. This includes the data communicated, stored, or received. Bambu does not require independent access to information generated or stored on the franchisee's smartphone beyond what is communicated through the shoppe Email Account. This ensures that Bambu can effectively communicate important operational updates and requirements to franchisees.