What point-of-sale system is Bambu currently requiring franchisees to purchase?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
s in our Owner Operations Manual.
Point-Of-Sale Systems, Merchant Service, Computers and Other Technology
You must purchase a point-of-sale system meeting our specifications, which is currently the Square bundled system (the "POS System"). It includes our approved third-party applications. The POS System has the capability of facilitating our system-wide customer loyalty/rewards program; employee scheduling, time tracking, and inventory application; and third-party delivery services; and has built in merchant software for both shoppe and customer facing ordering, credit card processing and customer tipping. The POS System will generate and store data related to customer transactions and the loyalty program. You must also use a mobile smartphone that accesses the Internet to communicate via SMS. As of the date this Disclosure Document, we do not require you to purchase or use any other specific computer system or software, although we reserve the right to require you to purchase additional hardware and software meeting our requirements in the future.
The cost of purchasing a single POS System with two printers and related equipment and technology for your Bambū shoppe is currently $2,500. The typical cost of maintenance updates, upgrades and support is currently less than $100 per month. Merchant fees are processed and paid separately per the terms of our approved providers service agreement. We can require you to acquire different or additional hardware, software, and possible subscriptions to online applications, including different POS System hardware, software, and applications, meeting our minimum specifications on 90 days' notice.
Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the POS System and any required applications used in your franchise business. We reserve the right to require you to give us independent access to the informatio
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, franchisees must purchase a point-of-sale (POS) system that meets Bambu's specifications. Currently, the required POS system is the Square bundled system, which includes approved third-party applications.
The Square bundled system is designed to handle various functions, including facilitating a system-wide customer loyalty/rewards program, employee scheduling, time tracking, inventory management, and integration with third-party delivery services. It also features built-in merchant software for both in-store and customer-facing ordering, credit card processing, and customer tipping. The POS system is responsible for generating and storing data related to customer transactions and the loyalty program. Franchisees are also required to use a mobile smartphone with internet access for SMS communication.
The cost for a single POS system, including two printers and related equipment, is currently $2,500. Additionally, franchisees can expect to pay less than $100 per month for maintenance, updates, upgrades, and support. Merchant fees are processed and paid separately according to the terms of the approved provider's service agreement. Bambu retains the right to mandate the acquisition of different or additional hardware, software, and subscriptions to online applications, including different POS systems, provided they give 90 days' notice.
Bambu does not have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to the POS system or any required applications. Bambu also reserves the right to independently access the information generated or stored on the POS system or any other computer system used by the franchisee without contractual limitation. This allows Bambu to monitor sales data and customer information for quality control and marketing purposes.