What is the initial action Bambu must take before a franchisee is required to cure a health or safety problem?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall promptly forward to Bambu copies of all health department, fire department, building department and other similar reports of inspections as and when they become available, and shall notify Bambu in writing within three business days of: (1) the commencement of any action, suit or proceeding relating to the shoppe; (2) the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality relating to the shoppe; (3) any notice or violation of any law, ordinance or regulation relating to the shoppe; (4) receipt of any notice of complaint from the Better Business Bureau, and local, state or federal consumer affairs department or division, or any other governmental or independent third party involving a complaint from a customer or potential customer relating to the shoppe, or (5) written complaints from any customer or potential customer, providing Bambu copies of any documentation along with the notice.
Franchisee shall resolve or otherwise address any matter listed in (1) through (5) above in a prompt and reasonable manner in accordance with good business practices.
Additionally, Franchisee shall comply with the terms and conditions of any mandatory product recall promptly upon receipt of notice from Bambu of such recall.
Franchisee shall be solely responsible for any penalties or fines assessed for failure to abide by such laws and regulations.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
The 2025 Bambu Franchise Disclosure Document does not state that Bambu must take an initial action before a franchisee is required to cure a health or safety problem. However, the FDD does state that the franchisee must forward copies of all health department, fire department, and building department reports to Bambu as they become available. The franchisee must also notify Bambu in writing within three business days of any notice or violation of any law, ordinance, or regulation relating to the shoppe.
Furthermore, the franchisee is responsible for resolving or addressing any issues in a prompt and reasonable manner. The franchisee is also responsible for complying with the terms of any mandatory product recall promptly upon receiving notice from Bambu. The franchisee is solely responsible for any penalties or fines assessed for failure to abide by such laws and regulations.
Because the FDD does not specify any initial action Bambu must take before a franchisee is required to cure a health or safety problem, a prospective franchisee should ask Bambu about the procedures and protocols related to health and safety issues, including what support or guidance Bambu provides to franchisees in addressing such problems.