If Bambu assigns an email account, how must franchisees use it?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
OS System or any other computer system of yours without contractual limitation.
We may assign an email account to each shoppe ("shoppe Email Account") that you must use in accordance with the minimum guidelines we establish from time to time. If we provide this capability, a link on our website will allow customers to contact you using the shoppe Email Account. You must review the emails received on the shoppe Email Account on a daily basis and use the shoppe Email Account to promptly respond to customer complaints and questions. Additionally, the shoppe Email Account or other SMS methods are the primary source of communications from us regarding the operation of your Bambū shoppe, unless you are otherwise notified by us in writing. You are required to regularly use a device that accesses the Internet, which may be a smartphone (or other similar device designated by us) with SMS capability which meets our minimum specifications and obtain a data plan with a reputable wireless carrier which allows you to access the shoppe Email Account and communicate by email on an unlimited basis each day with us and customers of your shoppe. The cost of purchasing a smartphone typically ranges from $100 to $1,200 and the cost of a wireless data plan from a major carrier typically ranges from $30 to $60 per month. There are no requirements to update or upgrade the smartphone. You agree that you have no reasonable expectation to privacy in the information and data communicated, stored or received using the shoppe Email Account and that we have the right to receive and review the information communicated to and from and stored on the shoppe Email Account. We have no contractual limitation on our right to receive information through the shoppe Email Account
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, if Bambu assigns a shoppe Email Account to a franchisee, the franchisee must use it according to Bambu's minimum guidelines. Customers can contact the franchisee through a link on Bambu's website using this email account.
The franchisee is required to review the emails daily and promptly respond to customer complaints and questions. This shoppe Email Account, along with other SMS methods, serves as the primary communication channel from Bambu regarding the operation of the Bambu shoppe, unless the franchisee is notified otherwise in writing.
To ensure proper communication, franchisees must regularly use a device with internet access, such as a smartphone with SMS capability, that meets Bambu's minimum specifications. They also need to obtain a data plan with a reputable wireless carrier, allowing unlimited daily access to the shoppe Email Account for communication with Bambu and customers. The FDD states that the cost of a smartphone typically ranges from $100 to $1,200, and a wireless data plan from a major carrier typically ranges from $30 to $60 per month. Franchisees should also be aware that Bambu has the right to review all information communicated through the shoppe Email Account, and franchisees have no expectation of privacy in this communication.