factual

Is a Bambu franchisee required to purchase hardware to service the loyalty rewards program?

Bambu Franchise · 2025 FDD

Answer from 2025 FDD Document

You are required to purchase a point-of-sale system, including hardware to service our loyalty rewards program, that meets our specifications. The point-of-sale system that we currently require is the Square bundled system (defined in Item 11 as the "POS System"). It contains the required supporting hardware and software applications, which has the capability of facilitating our system-wide customer loyalty rewards program and has built in merchant software for both shoppe and hands-free online ordering credit card processing and customer tipping. You will pay the provider of the POS System monthly fees for maintenance and updates. Currently, we derive no revenue from your purchase of the POS System, although we reserve the right to derive revenue from your purchase and license of the POS System or any proprietary software, if and when we develop our own proprietary system or software and license them to you. See Items 7 and 11. We may require you to use a new or different point-of-sale system in the future, in which case you must convert your POS System to the new system. You must own a smartphone or other mobile device with access to the Internet enabling you to communicate via SMS. Additionally, we require that you login to, regularly access, and fully participate in our FRC, which includes communicating with other franchisees and with us. We may also require you to purchase additional hardware equipment, software and possible subscriptions to online applications meeting our minimum specifications in the future at your expense. Your participation and your communications on our FRC are governed by the standards, specifications and guidelines we establish from time to time. See Items 7 and 11.

Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 22–26)

What This Means (2025 FDD)

According to Bambu's 2025 Franchise Disclosure Document, franchisees are required to purchase a point-of-sale (POS) system, including hardware, that meets Bambu's specifications to service the loyalty rewards program. The currently required POS system is the Square bundled system, which includes the necessary hardware and software for the loyalty program, merchant services, and online ordering.

The Square bundled system has the capability of facilitating Bambu's system-wide customer loyalty rewards program and has built-in merchant software for both shoppe and hands-free online ordering credit card processing and customer tipping. Franchisees will incur monthly fees for maintenance and updates of the POS system. While Bambu currently does not derive any revenue from the purchase of the POS system, they reserve the right to do so in the future if they develop their own proprietary system or software.

Bambu may also require franchisees to purchase additional hardware, software, and subscriptions to online applications in the future to meet minimum specifications. Franchisees are also required to own a smartphone or other mobile device with internet access for communication via SMS. Additionally, franchisees must regularly access and participate in Bambu's Franchisee Resource Center (FRC).

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.