factual

Is a Bambu franchisee required to participate in the customer loyalty rewards program?

Bambu Franchise · 2025 FDD

Answer from 2025 FDD Document

from us or any other specifically designated source.

Customer Loyalty Rewards Program

Except as prohibited or limited by law, you must, at your sole cost, fully participate in our customer loyalty rewards program, and all promotional campaigns, prize contests, social media programs, special offers, discount programs, and other programs, whether international, national, regional, or local in nature, which we prescribe. In addition, at your sole cost, you must honor any coupons, customer loyalty rewards program points or credits, discounts, or other authorized promotional offers that we prescribe for the franchise system, unless we agree otherwise. You must follow the guidelines set forth in the FRC Materials with respect to your obligations and responsibilities under these programs. We reserve the right to require you to purchase and utilize processing equipment and software designated by us to implement any of these programs.

Insurance

You must procure, maintain and provide evidence of certain types and amounts of insurance coverage described in the FRC Materials. These types of insurance include comprehensive general liability, products

liability, unemployment and worker's compensation, personal property, business interruption, owned and non-owned auto liability and builder's risk coverage and an umbrella policy. We recommend that you also carry employee dishonesty insurance. If you fail to purchase the required insurance, we may demand that you cease operations or obtain insurance for you and you must reimburse us for the cost of the insurance. All insurance policies must name us as an additional insured and give us at least 30 days prior written notice of termination, amendment or cancellation. You also must provide us with certificates of insurance evidencing your insurance coverage before the opening of your shoppe, upon any changes in the coverage that we require, and at least 30 days' prior to the expiration of any existing policies. You must furnish us with copies of all required insurance policies or other evidence of insurance coverage and payment of premiums as we request from time to time. We reserve the right to require you to change the types and amounts of insurance you are required to maintain upon 60 days' prior written notice to you.

Purchasing Arrangements

We have purchasing arrangements to provide our franchisees with proprietary and designated food and drink items. You must participate in these arrangements; however, you should not at any time rely on the continued availability of any particular pricing arrangement, nor the availability of any particular product or brand in deciding whether to purchase the franchise.

Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 22–26)

What This Means (2025 FDD)

According to Bambu's 2025 Franchise Disclosure Document, franchisees must participate in the customer loyalty rewards program. Bambu requires franchisees to fully participate in their customer loyalty rewards program, as well as any promotional campaigns, prize contests, social media programs, special offers, and discount programs. These programs can be international, national, regional, or local. The franchisee bears the sole cost of participation.

Bambu franchisees must also honor any coupons, customer loyalty rewards program points or credits, discounts, or other authorized promotional offers that Bambu prescribes for the franchise system, unless Bambu agrees otherwise. Franchisees are expected to adhere to the guidelines outlined in the FRC (Franchisee Resource Center) Materials regarding their obligations and responsibilities under these programs.

Bambu retains the right to mandate that franchisees purchase and use specific processing equipment and software to implement these programs. Furthermore, franchisees are required to purchase a point-of-sale system, including the hardware to service the loyalty rewards program, that meets Bambu's specifications. The current required point-of-sale system is the Square bundled system.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.