What is the Bambu franchisee required to maintain during business hours?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall employ at all times and register with Bambu in such manner as Bambu may require from time to time, at least three Bambū Certified Team Leaders who have satisfactorily completed Bambu's Training Program and who shall be responsible for the supervision and management of Franchisee's Bambū shoppe.
One of the Bambū Certified Team Leaders must be available at all times to be at the Bambū shoppe upon demand by Bambu.
At least one of Franchisee's Bambū Certified Team Leaders may not engage in any other business or other activity, directly or indirectly, that requires any significant management responsibility, time commitment, or otherwise may conflict with his or her obligations to operate and manage Franchisee's Bambū shoppe.
The Bambū Certified Team Leaders shall assign one or more qualified employees (a "Shift Leaders") to be present at the shoppe during all operating hours when a Bambū Certified Team Leader is not present.
Shift Leaders may be part-time employees.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to the 2025 Bambu Franchise Disclosure Document, franchisees must ensure that either a Bambu Certified Team Leader or a qualified Shift Leader is present at the shoppe during all operating hours. Bambu requires franchisees to employ at least three Bambu Certified Team Leaders who have satisfactorily completed Bambu's Training Program. One of these certified leaders must be available to be at the shoppe upon demand by Bambu.
At least one of the Bambu Certified Team Leaders cannot be involved in any other business or activity that would conflict with their responsibilities in managing the Bambu shoppe. This ensures that the franchisee has dedicated and qualified personnel overseeing the operations.
If a Bambu Certified Team Leader is not present, the franchisee must assign one or more qualified employees as Shift Leaders to be present at the shoppe during all operating hours. These Shift Leaders can be part-time employees, providing some flexibility in staffing. This requirement ensures that there is always someone in charge who can handle day-to-day operations and customer service, even when a certified leader is not on site.
This requirement helps maintain quality control and operational standards, as Bambu retains the right to inspect the Franchised Location during regular business hours. Having trained personnel on-site supports compliance with Bambu's standards and specifications.