What must a Bambu franchisee provide to Bambu along with the notice of complaints from customers?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall promptly forward to Bambu copies of all health department, fire department, building department and other similar reports of inspections as and when they become available, and shall notify Bambu in writing within three business days of: (1) the commencement of any action, suit or proceeding relating to the shoppe; (2) the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality relating to the shoppe; (3) any notice or violation of any law, ordinance or regulation relating to the shoppe; (4) receipt of any notice of complaint from the Better Business Bureau, and local, state or federal consumer affairs department or division, or any other governmental or independent third party involving a complaint from a customer or potential customer relating to the shoppe, or (5) written complaints from any customer or potential customer, providing Bambu copies of any documentation along with the notice.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, a franchisee must provide copies of any documentation related to customer complaints along with the notice of the complaint. Specifically, this includes complaints received from the Better Business Bureau, local, state, or federal consumer affairs departments, or any other governmental or independent third party involving a complaint from a customer or potential customer. It also includes written complaints from any customer or potential customer. The franchisee must notify Bambu in writing within three business days of receiving such complaints.
This requirement ensures that Bambu is informed of any customer service issues or potential problems at the franchise location. By providing copies of documentation, the franchisee enables Bambu to understand the nature and scope of the complaint, which can help in formulating a response or solution. This also allows Bambu to monitor the franchisee's handling of customer complaints and ensure they are addressed appropriately.
For a prospective Bambu franchisee, this means maintaining thorough records of all customer interactions and complaints. It is crucial to have a system in place for documenting and reporting these issues to Bambu within the specified timeframe. Failure to do so could potentially lead to a breach of the franchise agreement. Furthermore, franchisees should be prepared to resolve or address any customer complaints in a prompt and reasonable manner, adhering to good business practices, as required by the franchise agreement.