What is the experience of Minh Thu Nguyen, the Director of Franchise Relations, in the field for Bambu?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Our onboarding and the Training Program are conducted by Grant Bachman, our Chief Operating Officer, Willy Mathew, our Vice President of Franchise Services, Tien Nguyen, our Director of Training, and Minh Thu Nguyen, our Director of Franchise Relations. Mr. Bachman joined us in 2022 and has over 10 years' experience in the field. Mr. Mathew has worked for us since June 2019 and has over 24 years' experience in franchise operations and consulting in the field. Mr. Nguyen has worked for us since June 2019 and has nine years' experience in the restaurant business. Ms. Nguyen joined us in April 2022 and has 10 years' experience in the field. Each of our personnel assisting with the onboarding and our Training Program has demonstrated to us satisfactory knowledge of the topics that they provide instruction for, has at least one year of experience in operating a Bambū shoppe and in training and opening Bambū shoppes that other people operate.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, Minh Thu Nguyen, the Director of Franchise Relations, joined Bambu in April 2022 and has 10 years of experience in the field. She is part of the team that conducts the onboarding and Training Program for new franchisees, along with Grant Bachman, Willy Mathew, and Tien Nguyen.
Bambu requires at least one Bambū Certified Team Leader to manage the shoppe full-time, and Ms. Nguyen is among those who train these leaders. The training program is designed to ensure that the team leaders are properly trained in Bambu's methods.
Furthermore, the document states that each person assisting with onboarding and the Training Program, including Ms. Nguyen, must have demonstrated satisfactory knowledge of the topics they instruct, have at least one year of experience operating a Bambū shoppe, and in training and opening Bambū shoppes that other people operate. This suggests that Ms. Nguyen has practical experience in running a Bambu location and training others, in addition to her 10 years in the field.