What is the experience of Grant Bachman, the Chief Operating Officer, in the field for Bambu?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Our onboarding and the Training Program are conducted by Grant Bachman, our Chief Operating Officer, Willy Mathew, our Vice President of Franchise Services, Tien Nguyen, our Director of Training, and Minh Thu Nguyen, our Director of Franchise Relations. Mr. Bachman joined us in 2022 and has over 10 years' experience in the field. Mr. Mathew has worked for us since June 2019 and has over 24 years' experience in franchise operations and consulting in the field. Mr. Nguyen has worked for us since June 2019 and has nine years' experience in the restaurant business. Ms. Nguyen joined us in April 2022 and has 10 years' experience in the field. Each of our personnel assisting with the onboarding and our Training Program has demonstrated to us satisfactory knowledge of the topics that they provide instruction for, has at least one year of experience in operating a Bambū shoppe and in training and opening Bambū shoppes that other people operate.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, Grant Bachman, the Chief Operating Officer, joined Bambu in 2022 and has over 10 years of experience in the field. Mr. Bachman is part of the team that conducts the onboarding and Training Program for new franchisees. The other members of this team are Willy Mathew, the Vice President of Franchise Services, Tien Nguyen, the Director of Training, and Minh Thu Nguyen, the Director of Franchise Relations.
To ensure quality control and adherence to Bambu's standards, the FDD states that each member of the training team must have demonstrated satisfactory knowledge of the topics they instruct, possess at least one year of experience operating a Bambu shoppe, and have experience in training and opening Bambu shoppes that are operated by others. This requirement ensures that the individuals responsible for training new franchisees have practical, hands-on experience with the Bambu system.
Prospective franchisees can take assurance in knowing that the Chief Operating Officer, along with the other trainers, has extensive experience and a proven track record within the Bambu franchise system. This experience should translate into a well-structured and informative training program, which is critical for the successful launch and operation of a new Bambu franchise.