What are some examples of notices or complaints that a Bambu franchisee must report to Bambu?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall promptly forward to Bambu copies of all health department, fire department, building department and other similar reports of inspections as and when they become available, and shall notify Bambu in writing within three business days of: (1) the commencement of any action, suit or proceeding relating to the shoppe; (2) the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality relating to the shoppe; (3) any notice or violation of any law, ordinance or regulation relating to the shoppe; (4) receipt of any notice of complaint from the Better Business Bureau, and local, state or federal consumer affairs department or division, or any other governmental or independent third party involving a complaint from a customer or potential customer relating to the shoppe, or (5) written complaints from any customer or potential customer, providing Bambu copies of any documentation along with the notice.
Franchisee shall resolve or otherwise address any matter listed in (1) through (5) above in a prompt and reasonable manner in accordance with good business practices.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, a franchisee must promptly report certain notices and complaints to Bambu within three business days. This requirement ensures that Bambu is aware of any potential issues that could affect the brand or the operation of the franchised location.
Specifically, the franchisee must notify Bambu in writing of the commencement of any legal action, suit, or proceeding related to the shoppe. They must also report the issuance of any order, writ, injunction, award, or decree from any court or governmental agency. Additionally, franchisees are required to report any notice of violation of any law, ordinance, or regulation pertaining to the shoppe.
Furthermore, the franchisee must report the receipt of any notice of complaint from the Better Business Bureau, local, state, or federal consumer affairs departments, or any other third party involving a complaint from a customer. Finally, franchisees must report any written complaints from customers or potential customers, providing copies of all relevant documentation to Bambu along with the notice. The franchisee is also responsible for resolving these issues in a prompt and reasonable manner.