What documentation must a Bambu franchisee provide to Bambu when reporting customer complaints?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall promptly forward to Bambu copies of all health department, fire department, building department and other similar reports of inspections as and when they become available, and shall notify Bambu in writing within three business days of: (1) the commencement of any action, suit or proceeding relating to the shoppe; (2) the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality relating to the shoppe; (3) any notice or violation of any law, ordinance or regulation relating to the shoppe; (4) receipt of any notice of complaint from the Better Business Bureau, and local, state or federal consumer affairs department or division, or any other governmental or independent third party involving a complaint from a customer or potential customer relating to the shoppe, or (5) written complaints from any customer or potential customer, providing Bambu copies of any documentation along with the notice.
Source: Item 23 — Receipts (FDD pages 52–209)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, a franchisee must provide copies of any documentation related to written complaints from customers or potential customers to Bambu, along with a notice of the complaint.
Specifically, the franchisee is required to notify Bambu in writing within three business days of receiving any notice of complaint from the Better Business Bureau, local, state, or federal consumer affairs departments, or any other governmental or independent third party involving a complaint from a customer or potential customer. This notification must include copies of any documentation related to the complaint.
This requirement ensures that Bambu is informed of any customer issues and can work with the franchisee to address them. It also allows Bambu to maintain brand consistency and protect its reputation. The franchisee is responsible for resolving these issues in a prompt and reasonable manner, following good business practices.