factual

Does Bambu currently require any specific computer system or software besides the POS system and smartphone?

Bambu Franchise · 2025 FDD

Answer from 2025 FDD Document

s in our Owner Operations Manual.

Point-Of-Sale Systems, Merchant Service, Computers and Other Technology

You must purchase a point-of-sale system meeting our specifications, which is currently the Square bundled system (the "POS System"). It includes our approved third-party applications. The POS System has the capability of facilitating our system-wide customer loyalty/rewards program; employee scheduling, time tracking, and inventory application; and third-party delivery services; and has built in merchant software for both shoppe and customer facing ordering, credit card processing and customer tipping. The POS System will generate and store data related to customer transactions and the loyalty program. You must also use a mobile smartphone that accesses the Internet to communicate via SMS. As of the date this Disclosure Document, we do not require you to purchase or use any other specific computer system or software, although we reserve the right to require you to purchase additional hardware and software meeting our requirements in the future.

The cost of purchasing a single POS System with two printers and related equipment and technology for your Bambū shoppe is currently $2,500. The typical cost of maintenance updates, upgrades and support is currently less than $100 per month. Merchant fees are processed and paid separately per the terms of our approved providers service agreement. We can require you to acquire different or additional hardware, software, and possible subscriptions to online applications, including different POS System hardware, software, and applications, meeting our minimum specifications on 90 days' notice.

Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the POS System and any required applications used in your franchise business. We reserve the right to require you to give us independent access to the information generated or stored on the POS System or any other computer system of yours without contractual limitation.

We may assign an email account to each shoppe ("shoppe Email Account") that you must use in accordance with the minimum guidelines we establish from time to time. If we provide this capability, a link on our website will allow customers to contact you using the shoppe Email Account. You must review the emails received on the shoppe Email Account on a daily basis and use the shoppe Email Account to promptly respond to customer complaints and questions. Additionally, the shoppe Email Account or other SMS methods are the primary source of communications from us regarding the operation of your Bambū shoppe, unless you are otherwise notified by us in writing. You are required to regularly use a device that accesses the Internet, which may be a smartphone (or other similar device designated by us) with SMS capability which meets our minimum specifications and obtain a data plan with a reputable wireless carrier which allows you to access the shoppe Email Account and communicate by email on an unlimited basis each day with us and customers of your shoppe. The cost of purchasing a smartphone typically ranges from $100 to $1,200 and the cost of a wireless data plan from a major carrier typically ranges from $30 to $60 per month. There are no requirements to update or upgrade the smartphone.

Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)

What This Means (2025 FDD)

According to Bambu's 2025 Franchise Disclosure Document, franchisees are required to purchase a point-of-sale (POS) system, specifically the Square bundled system, which costs approximately $2,500, including two printers and related equipment. Additionally, franchisees must use a mobile smartphone with internet access for SMS communication. The typical cost of maintenance, updates, upgrades, and support for the POS system is less than $100 per month.

Currently, Bambu does not mandate any other specific computer system or software beyond the POS system and smartphone. However, Bambu retains the right to require franchisees to purchase additional hardware and software in the future, provided they give 90 days' notice. This includes the potential for requiring different or additional POS system hardware, software, and applications that meet Bambu's minimum specifications.

Bambu may assign a shoppe email account to each location, which franchisees must use daily to respond to customer inquiries and complaints. This email account, or other SMS methods, serves as the primary communication channel from Bambu regarding the operation of the shoppe. Franchisees are required to have a smartphone (or similar device) with SMS capability and a data plan to access the shoppe email account and communicate with Bambu and customers. The cost of a smartphone typically ranges from $100 to $1,200, and a wireless data plan ranges from $30 to $60 per month.

While Bambu does not currently require additional systems, they reserve the right to implement new technologies and software in the future. Franchisees should be prepared for potential additional costs associated with these changes. It is important to note that neither Bambu nor any third party is obligated to provide ongoing maintenance or updates to the POS system or required applications.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.