Who conducts the onboarding and Training Program for Bambu?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
Our onboarding and the Training Program are conducted by Grant Bachman, our Chief Operating Officer, Willy Mathew, our Vice President of Franchise Services, Tien Nguyen, our Director of Training, and Minh Thu Nguyen, our Director of Franchise Relations. Mr. Bachman joined us in 2022 and has over 10 years' experience in the field. Mr. Mathew has worked for us since June 2019 and has over 24 years' experience in franchise operations and consulting in the field. Mr. Nguyen has worked for us since June 2019 and has nine years' experience in the restaurant business. Ms. Nguyen joined us in April 2022 and has 10 years' experience in the field. Each of our personnel assisting with the onboarding and our Training Program has demonstrated to us satisfactory knowledge of the topics that they provide instruction for, has at least one year of experience in operating a Bambū shoppe and in training and opening Bambū shoppes that other people operate.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, the onboarding and training program is conducted by specific individuals within the company. These individuals include Grant Bachman, the Chief Operating Officer; Willy Mathew, the Vice President of Franchise Services; Tien Nguyen, the Director of Training; and Minh Thu Nguyen, the Director of Franchise Relations.
Each of these personnel has demonstrated satisfactory knowledge of the topics they instruct, with at least one year of experience in operating a Bambu shoppe and in training and opening Bambu shoppes that other people operate. Grant Bachman has over 10 years of experience and joined Bambu in 2022. Willy Mathew has over 24 years of experience in franchise operations and consulting and has worked for Bambu since June 2019. Tien Nguyen has nine years of experience in the restaurant business and has worked for Bambu since June 2019. Minh Thu Nguyen has 10 years of experience and joined Bambu in April 2022.
Prospective franchisees can be assured that the training is conducted by experienced personnel within Bambu. This ensures that new franchisees receive consistent and knowledgeable guidance on operating their shoppe according to Bambu's standards. The FDD specifies that these trainers have hands-on experience with the Bambu system, which should provide franchisees with practical and relevant training.