Does Bambu charge a fee to train new Bambu Certified Team Leaders or re-train employees?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
be required to pay us the cost of rescheduling including transportation, lodging and meals of our training staff.
We require at least one Bambū Certified Team Leader, which may be you, to be responsible for the management of your shoppe on a full-time basis. We charge a fee to train new Bambū Certified Team Leaders or re-train employees at your shoppe to ensure they are properly trained in our methods.
Our onboarding and the Training Program are conducted by Grant Bachman, our Chief Operating Officer, Willy Mathew, our Vice President of Franchise Services, Tien Nguyen, our Director of Training, and Minh Thu Nguyen, our Director of Franchise Relations. Mr. Bachman joined us in 2022 and has over 10 years' experience in the field. Mr. Mathew has worked for us since June 2019 and has over 24 years' experience in franchise operations and consulting in the field. Mr. Nguyen has worked for us since June 2019 and has nine years' experience in the restaurant business. Ms. Nguyen joined us in April 2022 and has 10 years' experience in the field. Each of our personnel assisting with the onboarding and our Training Program has demonstrated to us satisfactory knowledge of the topics that they provide instruction for, has at least one year of experience in operating a Bambū shoppe and in training and opening Bambū shoppes that other people operate.
We currently provide the following Training Program to our franchisees on an as-needed basis:
TRAINING TABLE BEGINS ON NEXT PAGE
Training Program
| Obligation | Section in Agreements | Disclosure Document Item | |
|---|---|---|---|
| (u) Renewal | Section 18.3 of FA | Item 17 | |
| (v) Post-termination obligations | Section 19.4 of FA; Article 6 of MUDA | Item 17 | |
| (w) Non-competition covenants | Article 21 of FA; Article 6 of MUDA | Item 17 | |
| (x) Dispute resolution | Article 23 of FA; Article 8 of MUDA | Item 17 | We will make the Training Program available to additional or replacement Bambū Certified Team Leaders during the term of the Franchise Agreement at our then-published tuition rates as set forth in the Owner Operations Manual. This tuition is payable in advance. The availability of training for additional or replacement Bambū Certified Team Leaders is subject to prior commitments to new franchisees and is scheduled based on available space. |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, Bambu does charge a fee to train new Bambu Certified Team Leaders or re-train employees. The purpose of this fee is to ensure that these individuals are properly trained in Bambu's methods. The tuition rates for these training programs are the then-published rates as set forth in the Owner Operations Manual and are payable in advance. The availability of training for additional or replacement Bambu Certified Team Leaders is subject to prior commitments to new franchisees and is scheduled based on available space.
In addition to Bambu's training, franchisees or their Bambu Certified Team Leaders must obtain food safety manager certification from ServSafe® National Restaurant Association or another approved food safety certification program. Bambu does not provide this training, and franchisees are responsible for paying the associated fees to the third-party provider.
Bambu may also require franchisees or their employees to attend other training courses, including online training, periodically. While Bambu will not charge a tuition or fee for participation in these additional training sessions or the annual convention, franchisees are responsible for all costs and expenses associated with attending, including travel, meals, lodging, and employee compensation. However, if the franchisee requests or Bambu requires additional training specifically for them or their employees, a tuition or fee may be charged.