Will Bambu assign an email account to each shoppe?
Bambu Franchise · 2025 FDDAnswer from 2025 FDD Document
OS System or any other computer system of yours without contractual limitation.
We may assign an email account to each shoppe ("shoppe Email Account") that you must use in accordance with the minimum guidelines we establish from time to time. If we provide this capability, a link on our website will allow customers to contact you using the shoppe Email Account. You must review the emails received on the shoppe Email Account on a daily basis and use the shoppe Email Account to promptly respond to customer complaints and questions. Additionally, the shoppe Email Account or other SMS methods are the primary source of communications from us regarding the operation of your Bambū shoppe, unless you are otherwise notified by us in writing. You are required to regularly use a device that accesses the Internet, which may be a smartphone (or other similar device designated by us) with SMS capability which meets our minimum specifications and obtain a data plan with a reputable wireless carrier which allows you to access the shoppe Email Account and communicate by email on an unlimited basis each day with us and customers of your shoppe. The cost of purchasing a smartphone typically ranges from $100 to $1,200 and the cost of a wireless data plan from a major carrier typically ranges from $30 to $60 per month. There are no requirements to update or upgrade the smartphone. You agree that you have no reasonable expectation to privacy in the information and data communicated, stored or received using the shoppe Email Account and that we have the right to receive and review the information communicated to and from and stored on the shoppe Email Account. We have no contractual limitation on our right to receive information through the shoppe Email Account
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–38)
What This Means (2025 FDD)
According to Bambu's 2025 Franchise Disclosure Document, Bambu may assign an email account to each shoppe, referred to as the "shoppe Email Account." If assigned, franchisees must use this account according to Bambu's established guidelines. Customers can contact the shoppe through a link on Bambu's website that directs to the shoppe Email Account.
Franchisees are required to review the emails daily and promptly respond to customer inquiries and complaints via the shoppe Email Account. This email account, or other SMS methods, will also serve as the primary communication channel from Bambu regarding the shoppe's operations, unless otherwise notified in writing.
To access the shoppe Email Account, franchisees must have a device with internet access, such as a smartphone with SMS capability, and a data plan from a reputable wireless carrier that allows unlimited daily email communication with Bambu and customers. The estimated cost for a smartphone ranges from $100 to $1,200, while a wireless data plan typically costs between $30 and $60 per month. Bambu retains the right to access and review all information communicated through the shoppe Email Account, and franchisees should not expect privacy in the data handled through this account.