Does B Bops provide ongoing maintenance for the electronic cash register system or software?
B_Bops Franchise · 2025 FDDAnswer from 2025 FDD Document
Electronic Cash Register System. You will be required to purchase an electronic cash register system which will be used to record all sales of food and beverage items by the Franchise. Currently, the cash register system that you are required to purchase is a Hewlett Packard ALOHA system. The Hewlett Packard ALOHA system uses a specific software system that was developed by Hewlett Packard. The software for the Hewlett Packard ALOHA system is available through Retail Data Systems located in Ankeny, Iowa. The cost for acquiring the hardware portion of the Hewlett Packard ALOHA system and obtaining a license to use the Hewlett Packard ALOHA system is approximately $27,000. The Company will not be providing any ongoing maintenance, repairs, upgrades or updates of the electronic cash register system or the software. Retail Data Systems is entitled to sell the Hewlett Packard ALOHA system. You will not be required to purchase a maintenance contract for the hardware or software portion of the system although it is anticipated that maintenance contracts offering various levels of support
will be available through Retail Data Systems for an annual cost ranging from $3,500 to $4,500. You may be required to upgrade or update the electronic cash register system or related software at such times as the Company may direct. The Franchise Agreement does not contain any limitations on the frequency or cost of such upgrades or updates.
The Company will have independent access to the sales information and data collected by the system and the Franchise Agreement contains no limitations on the Company's right to access such information and data.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–33)
What This Means (2025 FDD)
According to B Bops's 2025 Franchise Disclosure Document, B Bops franchisees are required to purchase an electronic cash register system, specifically a Hewlett Packard ALOHA system, to record all sales. The software for this system is available through Retail Data Systems in Ankeny, Iowa. The cost for the hardware and software license is approximately $27,000.
However, B Bops will not provide any ongoing maintenance, repairs, upgrades, or updates for the electronic cash register system or its software. Franchisees may choose to purchase a maintenance contract from Retail Data Systems, with annual costs ranging from $3,500 to $4,500, offering various levels of support.
B Bops retains independent access to the sales information and data collected by the system, and the Franchise Agreement does not limit their right to access this information. Franchisees may be required to upgrade or update the electronic cash register system or related software as directed by B Bops, and the Franchise Agreement does not limit the frequency or cost of these upgrades or updates.