What is the requirement for the General Manager's training at an Azal Coffee store?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
(see Exhibit E and Item 14).
Your Store must always be under the supervision of a General Manager that has attended and satisfactorily completed our training program (see Item 15).
Our training program will be conducted as often as necessary to ensure that new franchisees complete training before opening their Store.
The following table provides additional information about the training program and an approximate time estimate.
TRAINING PROGRAM
| Subject | Hours of Classroom Training | Hours of On-the Job Training | Location |
|---|---|---|---|
| Azal Coffee History and Menu Basics | 1 hours | 1 hours | Dearborn, Michigan or other location to be determined by us. |
| Coffee and Menu Preparation | 8 hours | 20 hours | Dearborn, Michigan or other location to be determined by us |
| Permits, POS Systems, Safety Protocol | 2 hours | 2 hours | Dearborn, Michigan or other location to be determined by us |
| Subject | Hours of Classroom Training | Hours of On-the Job Training | Location |
|---|---|---|---|
| Opening and Closing the Store | 2 hours | 2 hours | Dearborn, Michigan or other location to be determined by us |
| Food Preparation, | 3 hours | 4 hours | Dearborn, Michigan or |
| Handling, Labeling, | other location to be | ||
| Storage, and Inventory | determined by us | ||
| Customer Service and Marketing | 2 hours | 4 hours | Dearborn, Michigan or other location to be determined by us |
| Beverage Trials and Testing | 2 hours | 3 hours | Dearborn, Michigan or other loca |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–36)
What This Means (2024 FDD)
According to Azal Coffee's 2024 Franchise Disclosure Document, each store must be supervised by a General Manager who has attended and satisfactorily completed the initial training program. If the Designated Owner is not the General Manager, then both the Designated Owner and the General Manager must complete the training program before the store begins operations.
The training program's length is approximately 7 days, but this can vary depending on the trainee's experience in the coffee industry. The training is provided without charge for up to two people, which includes one Designated Owner and one General Manager. Azal Coffee may charge a reasonable fee for training additional people. Franchisees are responsible for the travel and living expenses incurred by themselves and their employees during the training program.
The training program covers Azal Coffee history and menu basics (1 hour of classroom and 1 hour of on-the-job training), coffee and menu preparation (8 hours of classroom and 20 hours of on-the-job training), and permits, POS systems, and safety protocols (2 hours of classroom and 2 hours of on-the-job training). All training takes place in Dearborn, Michigan, or at another location determined by Azal Coffee.