Where might the policies and procedures specified by the franchisor be contained for Azal Coffee?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
2) Definitions.
a) The term "Brand Standards Manual" shall mean all manuals or other written materials relating to the Systems or containing the Company's specifications.
c) The term "Confidential Information" shall include, but shall not be limited to:
i) Brand Standards Manuals, training methods and materials, operations methods, menus, recipes, food preparation techniques and other techniques, processes, policies, procedures, systems and data;
We may require or authorize you to use certain technology in connection with the Franchise Business, which may include websites, point of sale and customer management systems (which may include computer hardware, software, mobile applications, web-based systems, licenses to use proprietary software or systems, etc.), intranet, extranet, web-based systems, other electronic media, and/or other technology specified by us (the "Franchise Technology"). Uses of the Franchise Technology may include advertising for all Azal Coffees, lists of Azal Coffees, on-line ordering, inventory control for Stores, entering sales and other information, projecting sales, reviewing reports, placing orders with suppliers, posting the Brand Standards Manual and communication between us, franchisees and customers. You must acquire and use the Franchise Technology specified by us in the Franchise Business and in the manner specified by us. Your access to and use of the Franchise Technology is subject to your compliance with the terms and conditions of use and other policies and procedures specified by us. You agree to comply with those terms, conditions, policies and procedures. You must pay all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to use and maintain the Franchise Technology in the manner specified by us. We may change or modify the Franchise Technology in the future, including changes in the specifications and components relating to the Franchise Technology. In that case, you must obtain and begin to use the changed or modified Franchise Technology within thirty (30) days after you receive written notice from us.
We have the right to set advertising policies and procedures that you must follow. These advertising policies and procedures may include required promotions, limiting marketing to a certain area so that you are not directing marketing to another franchisee's area, and limiting the type of marketing that you may use.
You must obtain and keep in force every registration, charter, license, and permit required for the Franchise Business. In addition to all other references in this Agreement, you shall comply with all requirements of federal, state and local laws, rules, regulations, and orders related to the operation of your Store
Source: Item 22 — CONTRACTS (FDD page 51)
What This Means (2024 FDD)
According to Azal Coffee's 2024 Franchise Disclosure Document, policies and procedures can be found in several key areas. Specifically, the Brand Standards Manual contains specifications related to the Azal Coffee system. This manual encompasses various aspects of the business, including operational methods, menus, recipes, food preparation techniques, and other processes. Franchisees are expected to adhere to these standards to maintain uniformity and quality across all Azal Coffee locations.
Furthermore, Azal Coffee may specify policies and procedures related to Franchise Technology. Franchisees are required to use the technology in the manner specified by Azal Coffee and must comply with the associated terms, conditions, and policies. This includes paying all required license fees, service fees, and other costs to maintain the Franchise Technology. Azal Coffee retains the right to modify this technology, and franchisees must adapt to these changes within 30 days of written notice.
Azal Coffee also has the right to set advertising policies and procedures that franchisees must follow. These policies may dictate required promotions, restrict marketing to specific areas to avoid overlap with other franchisees, and limit the types of marketing that can be used. All advertising materials prepared by the franchisee must be submitted for approval at least 30 days before use, and Azal Coffee can disapprove any advertising materials at any time, even if previously approved. Franchisees must also comply with all federal, state, and local laws and regulations related to their store's operation.