factual

In what manner and format must a franchisee provide customer information to Azal Coffee?

Azal_Coffee Franchise · 2024 FDD

Answer from 2024 FDD Document

We may require or authorize you to use certain technology in connection with the Franchise Business, which may include websites, point of sale and customer management systems (which may include computer hardware, software, mobile applications, web-based systems, licenses to use proprietary software or systems, etc.), intranet, extranet, web-based systems, other electronic media, and/or other technology specified by us (the "Franchise Technology"). Uses of the Franchise Technology may include advertising for all Azal Coffees, lists of Azal Coffees, on-line ordering, inventory control for Stores, entering sales and other information, projecting sales, reviewing reports, placing orders with suppliers, posting the Brand Standards Manual and communication between us, franchisees and customers. You must acquire and use the Franchise Technology specified by us in the Franchise Business and in the manner specified by us. Your access to and use of the Franchise Technology is subject to your compliance with the terms and conditions of use and other policies and procedures specified by us. You agree to comply with those terms, conditions, policies and procedures. You must pay all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to use and maintain the Franchise Technology in the manner specified by us. We may change or modify the Franchise Technology in the future, including changes in the specifications and components relating to the Franchise Technology. In that case, you must obtain and begin to use the changed or modified Franchise Technology within thirty (30) days after you receive written notice from us.

Source: Item 22 — CONTRACTS (FDD page 51)

What This Means (2024 FDD)

According to Azal Coffee's 2024 Franchise Disclosure Document, franchisees may be required to use specific technology, referred to as "Franchise Technology," which includes point of sale and customer management systems. This technology is specified by Azal Coffee and must be used in the manner they specify. The Franchise Technology may be used for various purposes, including advertising, online ordering, inventory control, entering sales information, projecting sales, reviewing reports, placing orders with suppliers, and communication between Azal Coffee, franchisees, and customers.

Franchisees are responsible for paying all required license fees, service fees, management fees, and costs associated with maintaining and updating the Franchise Technology. Azal Coffee retains the right to change or modify this technology, and franchisees must adopt these changes within 30 days of written notice from Azal Coffee.

While the FDD excerpt specifies the use of technology for customer management and communication, it does not explicitly detail the specific format or manner in which franchisees must provide customer information to Azal Coffee. A prospective franchisee should seek clarification from Azal Coffee regarding the exact procedures and systems used for collecting, reporting, and sharing customer data.

Disclaimer: This information is extracted from the 2024 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.