What happens if Azal Coffee changes the POS systems?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
not our proprietary property. We reserve the right to change POS systems in our discretion. We do not have an obligation to
maintain, update, upgrade, or support the hardware or software and we reserve the right to require that you enter into a maintenance agreement with a Designated Supplier.
We, our affiliates, or a supplier approved by us may charge additional monthly fees related to the POS Systems and other software and technology we require you to use. You will pay these amounts to us or one of our affiliates, who will then distribute those funds as appropriate, including to applicable third-party vendors.
We will have the right to independently access the sales and other data generated or stored by technology used in our franchise system, including your POS systems. There are no contractual limitations on our right to access the information and data.
You must maintain high-speed Internet access at all times in the manner specified by us for communication with us, use of franchise technology, and to allow us to access information from franchise technology.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–36)
What This Means (2024 FDD)
According to Azal Coffee's 2024 Franchise Disclosure Document, Azal Coffee reserves the right to change the POS systems it specifies for franchisees. If Azal Coffee changes or modifies the franchise technology, franchisees must obtain and begin using the changed or modified technology within 30 days after receiving written notice from Azal Coffee.
There are no contractual limitations on the frequency or cost of these required technology changes. The franchise technology is provided "AS-IS," and Azal Coffee disclaims all warranties regarding it. Franchisees are responsible for paying all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to maintain the franchise technology as specified by Azal Coffee.
This means that an Azal Coffee franchisee could face unexpected costs if Azal Coffee decides to upgrade or change its POS system. The franchisee is obligated to implement the changes within 30 days of notice, regardless of the expense. This could put a strain on the franchisee's finances and operations, especially if changes occur frequently or are costly.