Does Azal Coffee guarantee the Franchise Technology will be error-free?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
We may require or authorize you to use certain technology in connection with the Franchise Business, which may include websites, point of sale and customer management systems (which may include computer hardware, software, mobile applications, web-based systems, licenses to use proprietary software or systems, etc.), intranet, extranet, web-based systems, other electronic media, and/or other technology specified by us (the "Franchise Technology"). Uses of the Franchise Technology may include advertising for all Azal Coffees, lists of Azal Coffees, on-line ordering, inventory control for Stores, entering sales and other information, projecting sales, reviewing reports, placing orders with suppliers, posting the Brand Standards Manual and communication between us, franchisees and customers. You must acquire and use the Franchise Technology specified by us in the Franchise Business and in the manner specified by us. Your access to and use of the Franchise Technology is subject to your compliance with the terms and conditions of use and other policies and procedures specified by us. You agree to comply with those terms, conditions, policies and procedures. You must pay all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to use and maintain the Franchise Technology in the manner specified by us. We may change or modify the Franchise Technology in the future, including changes in the specifications and components relating to the Franchise Technology. In that case, you must obtain and begin to use the changed or modified Franchise Technology within thirty (30) days after you receive written notice from us.
Source: Item 22 — CONTRACTS (FDD page 51)
What This Means (2024 FDD)
Based on the 2024 Azal Coffee Franchise Disclosure Document, Azal Coffee may require or authorize franchisees to use certain technology in connection with the Franchise Business, which may include websites, point of sale and customer management systems, intranet, extranet, web-based systems, other electronic media, and/or other technology specified by them. This technology is referred to as the "Franchise Technology." Franchisees must acquire and use the Franchise Technology specified by Azal Coffee in the Franchise Business and in the manner specified by them.
The FDD does not explicitly state that the Franchise Technology will be error-free. However, Azal Coffee retains the right to change or modify the Franchise Technology in the future, including changes in the specifications and components relating to the Franchise Technology. In that case, franchisees must obtain and begin to use the changed or modified Franchise Technology within thirty (30) days after receiving written notice from Azal Coffee.
As a prospective franchisee, it is important to understand the terms and conditions of use and other policies and procedures specified by Azal Coffee regarding the Franchise Technology. Franchisees are responsible for paying all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to use and maintain the Franchise Technology in the manner specified by Azal Coffee. It would be prudent to inquire with Azal Coffee about the typical frequency and costs associated with updates to the Franchise Technology to budget accordingly.