Is an Azal Coffee franchisee's access to the Franchise Technology dependent on their compliance with Azal Coffee's terms, conditions, policies and procedures?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
We may require or authorize you to use certain technology in connection with the Franchise Business, which may include websites, point of sale and customer management systems (which may include computer hardware, software, mobile applications, web-based systems, licenses to use proprietary software or systems, etc.), intranet, extranet, web-based systems, other electronic media, and/or other technology specified by us (the "Franchise Technology"). Uses of the Franchise Technology may include advertising for all Azal Coffees, lists of Azal Coffees, on-line ordering, inventory control for Stores, entering sales and other information, projecting sales, reviewing reports, placing orders with suppliers, posting the Brand Standards Manual and communication between us, franchisees and customers. You must acquire and use the Franchise Technology specified by us in the Franchise Business and in the manner specified by us. Your access to and use of the Franchise Technology is subject to your compliance with the terms and conditions of use and other policies and procedures specified by us. You agree to comply with those terms, conditions, policies and procedures. You must pay all required license fees, service fees, management fees, and support, maintenance, update, and upgrade costs to use and maintain the Franchise Technology in the manner specified by us. We may change or modify the Franchise Technology in the future, including changes in the specifications and components relating to the Franchise Technology. In that case, you must obtain and begin to use the changed or modified Franchise Technology within thirty (30) days after you receive written notice from us.
Source: Item 22 — CONTRACTS (FDD page 51)
What This Means (2024 FDD)
According to Azal Coffee's 2024 Franchise Disclosure Document, a franchisee's access to and use of the Franchise Technology is contingent upon their adherence to the terms, conditions, and other policies and procedures specified by Azal Coffee. The Franchise Technology may include websites, point of sale and customer management systems, computer hardware, software, mobile applications, web-based systems, licenses to use proprietary software or systems, intranet, extranet, other electronic media, and/or other technology specified by Azal Coffee.
This means that if an Azal Coffee franchisee fails to comply with the outlined terms and conditions, their access to essential operational technologies could be restricted or terminated. This could significantly impact their ability to manage day-to-day business activities such as online ordering, inventory control, sales tracking, and communication with Azal Coffee and its customers.
Azal Coffee also retains the right to modify the Franchise Technology in the future, and franchisees are obligated to adopt these changes within thirty days of receiving written notice. Franchisees are responsible for covering all associated costs, including license fees, service fees, and maintenance expenses, to keep the Franchise Technology up to date. Therefore, it is crucial for prospective franchisees to fully understand and be prepared to comply with all technology-related requirements to maintain uninterrupted access to these essential systems.