Who determines the amount charged for additional assistance from Azal Coffee representatives beyond the initial period?
Azal_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
During the operation of your franchise, we will:
- When developed by us, provide you with access to any updates to our Brand
Standards Manual and other specifications for all aspects of the Store (Section 5.3 of Franchise Agreement).
Provide ongoing training as specified by us (Section 5.4 and Article 7 of Franchise Agreement).
Provide 1 or more representatives for up to 5 days from opening (the specific number of days will be determined by us) to assist in the initial operation of your Store (Section 5.5) of Franchise Agreement).
This obligation does not apply on renewal or transfer (Section E of Renewal Addendum and Section E of Transfer Addendum).
If you request the assistance of our representatives beyond the 5-day period, we may provide the representatives for an additional period of time, but you must pay a charge for the additional services in an amount determined by us.
Designate the Authorized Products to be offered by the Store and provide you with updates in our specifications for the Authorized Products.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–36)
What This Means (2024 FDD)
According to Azal Coffee's 2024 Franchise Disclosure Document, Azal Coffee determines the charge for additional assistance provided by its representatives beyond the initial 5-day period after the store opening. Azal Coffee provides representatives for up to 5 days to assist in the initial operation of the store.
If a franchisee requests assistance beyond this initial period, Azal Coffee may provide representatives for an additional time. However, the franchisee is responsible for paying a charge for these extra services. The specific amount to be charged for these additional services is determined solely by Azal Coffee.
This policy means that franchisees needing more support after the initial opening phase will incur extra costs, the amount of which is at the discretion of Azal Coffee. Prospective franchisees should consider this potential expense when budgeting for their franchise and may want to discuss the typical cost and circumstances under which such additional support might be necessary with existing franchisees.