Under what conditions will Aw send a representative to the Papa Ray's Pizza Restaurant to provide additional guidance and assistance?

According to Aw's 2025 Franchise Disclosure Document, Aw may send a representative to a franchisee's Papa Ray's Pizza Restaurant to provide additional guidance and assistance under two specific conditions. First, Aw may send a representative upon the franchisee's request; however, this is at Aw's sole discretion and will incur a fee for the franchisee. Second, Aw may require the franchisee to receive additional guidance and assistance if the franchisee is not operating their Papa Ray's Pizza Restaurant in compliance with the Franchise Agreement.

This means that as a Papa Ray's Pizza franchisee, you may need to pay extra for on-site support beyond the initial training and opening assistance. This could be beneficial if you encounter operational challenges and want personalized help from Aw. However, it also means that Aw has the right to intervene and provide mandatory assistance (at your cost) if you are not meeting the brand's standards as outlined in the Franchise Agreement.

It is important for prospective franchisees to understand what constitutes non-compliance with the Franchise Agreement and what fees are associated with additional guidance and assistance. This information can help in budgeting and planning for potential operational challenges. Franchisees should inquire about the typical situations that warrant additional support and the associated costs to be fully prepared.