Under what conditions can Aw require a franchisee to upgrade their POS system?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
We can require you to upgrade your POS system at any time if we determine that the system is insufficient for the efficient operation and management of a Papa Ray's Pizza Restaurant or is incompatible with our computer system. There are no limits under the Franchise Agreement on the number of times you must upgrade or substitute software or hardware on the amount you may be required to spend on these upgrades or substitutions. We have the right to access your POS system to retrieve information regarding the operations of your Papa Ray's Pizza Restaurant. (Franchise Agreement, Section 11.13)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, Aw can require franchisees to upgrade their POS system at any time if Aw determines that the current system is insufficient for the efficient operation and management of a Papa Ray's Pizza Restaurant or if it's incompatible with Aw's computer system.
This means that as a franchisee, you may be required to invest in POS system upgrades during the term of your franchise agreement. The FDD states that there are no limits on the number of times Aw can mandate these upgrades or substitutions, nor are there limits on the amount you may be required to spend. This could potentially lead to unexpected costs and impact your profitability.
Aw also has the right to access your POS system to retrieve information regarding the operations of your Papa Ray's Pizza Restaurant. Franchisees should factor in the potential for ongoing technology expenses and ensure they understand the full scope of these requirements before investing in an Aw franchise.