Is there an additional fee for the on-site assistance provided by Aw representatives at the time of opening?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
ed restaurants may assist in the on-the-job training.
In addition to the initial training program described above, we will send one of our representatives to your Papa Ray's Pizza Restaurant for 3 days around the time of opening to provide on-site assistance and additional training to you, any manager and your employees for no additional fee. (Franchise Agreement, Section 5.2)
If you want to have more than 2 owners and managers trained by us when you attend the initial training program or if you want to send new or additional managers to training after you attend the initial training program, we will provide this training for a fee provided training space is available.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, Aw will send a representative to the franchisee's Papa Ray's Pizza Restaurant around the time of opening for on-site assistance and additional training without any additional fee. This assistance is provided for 3 days to the franchisee, any manager, and their employees.
However, if the franchisee requests additional guidance and assistance beyond the initial 3 days, Aw may send a representative to the restaurant for a fee, at their sole discretion. Aw may also require this additional guidance and assistance if the franchisee is not operating their Papa Ray's Pizza Restaurant in compliance with the Franchise Agreement.
Prospective franchisees should note that while the initial on-site assistance is provided without an additional fee, any extended support or assistance deemed necessary by either the franchisee or Aw may incur additional costs. It is important to maintain compliance with the Franchise Agreement to avoid the need for mandatory additional assistance, which would be provided at the franchisee's expense.