What standards, specifications, and requirements does Aw prescribe for the bookkeeping system?
Aw Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.8 Specifications, Standards and Procedures. You agree to comply with all mandatory specifications, standards, and operating procedures relating to the appearance, function, cleanliness, sanitation and operation of a Papa Ray's Pizza Restaurant. Mandatory specifications, standards, and operating procedures we prescribe from time to time in the Operations Manual, or otherwise communicated to you in writing, will constitute provisions of this Agreement as if fully set forth in this Agreement. All references to "this Agreement" includes all such mandatory specifications, standards, and operating procedures. The mandatory specifications will include without limitation:
- (g) use and retention of standard accounting and recordkeeping systems and forms;
11.13 Computer System; Internet Access. You must purchase and/or lease and use in your operation of the Papa Ray's Pizza Restaurant the point of sale system and/or computer system specified by us in the Operations Manual or otherwise in writing, including, but not limited to, any software system that was designed exclusively for or modified for the System. You are responsible for becoming proficient in the use of any required point of sale and computer systems. If we introduce proprietary software into the System, you must install and use the proprietary software in the operation of your Papa Ray's Pizza Restaurant and comply with all specification and standards prescribed by us from time to time in the Operations Manual, including but not limited to signing a software license agreement and paying applicable fees. We shall have the right to access, for any purpose or use related to our operation, management and/or monitoring of the System, any information or reports generated or stored by the required point of sale system or computer system. We shall have the right to require you to replace any of the components of your point of sale and/or computer system if we deem the component to be (a) undersized or otherwise insufficient for the efficient operation and management of the Papa Ray's Pizza Restaurant, or (b) incompatible with our computer system or the computer system that we designate for franchise network use.
We may require you to establish and maintain an active e-mail account and have high speed access to the Internet for communicating with and receiving information from us, and for on-line ordering for customers.
To determine whether you and the Papa Ray's Pizza Restaurant are complying with this Agreement, and with the specifications, standards, and operating procedures we prescribe for the operation of Papa Ray's
Pizza Restaurants, and in order to preserve the validity and integrity of the Marks and to ensure that you are properly using the Marks in the operation of your Papa Ray's Pizza Restaurant, we or our agents have the right, at any reasonable time and without advance notice to you, to: (1) enter and inspect the Premises; (2) observe the operations of the Papa Ray's Pizza Restaurant for such consecutive or intermittent periods as we deem necessary; (3) interview employees of the Papa Ray's Pizza Restaurant; (4) interview customers of the Papa Ray's Pizza Restaurant; (5) to select inventory items, products, materials and supplies for testing and evaluation; and (6) inspect and copy any books, records and documents relating to the operation of the Papa Ray's Pizza Restaurant.
Source: Item 22 — CONTRACTS (FDD pages 39–40)
What This Means (2025 FDD)
According to Aw's 2025 Franchise Disclosure Document, franchisees must adhere to the franchisor's standards for accounting and record-keeping. Specifically, the franchise agreement requires franchisees to comply with all mandatory specifications, standards, and operating procedures that Aw prescribes, which are communicated in the Operations Manual or in writing. These standards include the use and retention of standard accounting and recordkeeping systems and forms.
Aw also mandates the use of a specific point of sale (POS) system and/or computer system, including any software designed exclusively for or modified for the Aw system. Franchisees are responsible for becoming proficient in using these systems. If Aw introduces proprietary software, franchisees must install and use it, complying with all specifications and standards in the Operations Manual, including signing a software license agreement and paying applicable fees. Aw has the right to access any information or reports generated or stored by the required POS or computer system for purposes related to the operation, management, and monitoring of the system.
Aw can also require franchisees to replace components of their POS and/or computer system if they are deemed insufficient or incompatible with Aw's computer system. Furthermore, Aw may require franchisees to maintain an active email account and high-speed internet access for communication and online ordering. To ensure compliance, Aw or its agents have the right to inspect and copy any books, records, and documents relating to the operation of the Papa Ray's Pizza Restaurant at any reasonable time without advance notice.